Terms and Conditions

Terms and Conditions: One LED

Last Updated: 24 May 2024

Welcome to One LED. Please read these Terms and Conditions carefully before using our website (oneled.co.uk) and purchasing our products. By placing an order with us, you agree to be bound by these terms.

1. Company Information

One LED is a UK-based e-commerce retailer specialising in LED lighting solutions.

• Registered Address: 12 New John Street, Bradford, BD1 2QY, UK
• Customer Service: 01274 449 125
• Email: info@oneled.co.uk
• Website: oneled.co.uk

2. Orders and Payments

• Contract: A contract for the sale of goods is formed only when we send you an Order Dispatch Confirmation email.
• Payment: We accept major credit/debit cards and secure payment gateways. Payments must be cleared in full before goods are dispatched.
• Pricing: All prices include VAT where applicable. We reserve the right to change prices at any time without notice. Errors in pricing will be corrected upon discovery; we are not obliged to fulfill orders at an incorrect lower price.

3. Delivery

• Dispatch: We offer same-day dispatch for orders placed before our daily cut-off time (stated on the website).
• Delivery Estimates: Delivery times are estimates only. While we endeavour to meet these, we are not liable for delays caused by third-party courier services.
• Risk: Risk of loss or damage to the products passes to you upon delivery to the address provided.

4. Cancellation Rights (Consumer Rights Act 2015)

• 14-Day Cooling-off Period: If you are a consumer (not a trade customer), you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.
• Return Conditions: Goods must be returned in their original, resalable condition. You are responsible for the direct cost of returning the items unless the goods are faulty or misdescribed.
• Refunds: We will process refunds within 14 days of receiving the returned goods, using the original payment method.

5. Product Quality and Professional Use

• Specifications: LED products (strips, COB LEDs, neon, drivers, controllers, profiles) must be installed by a competent/qualified person.
• Professional/Trade Use: If you are purchasing for trade or commercial projects, you must ensure the products are suitable for your specific installation environment. We are not liable for installation errors or incompatibility with existing systems.

6. Warranty (7-Year Guarantee)

• Coverage: One LED provides a 7-year limited warranty on our LED products from the date of purchase.
• Warranty Terms: This covers manufacturing defects under normal conditions of use.
• Exclusions: The warranty does not cover:
  • Damage caused by misuse, improper installation, or electrical surges.
  • Products that have been modified or altered.
  • General wear and tear or incorrect storage.
• Claiming: To claim, please contact us at info@oneled.co.uk with your order number and photographic evidence of the defect. We reserve the right to request the return of the product for inspection.

7. Trade Accounts

• Application: We offer dedicated trade accounts for professional installers and businesses.
• Terms: Trade account holders may be subject to specific discount structures. One LED reserves the right to suspend or terminate trade accounts for non-payment or breach of these terms.

8. Limitation of Liability

• To the fullest extent permitted by UK law, One LED shall not be liable for any indirect or consequential loss, including loss of profit, business interruption, or damage to property arising from the use or inability to use our products.
• Our total liability for any order shall not exceed the price paid for the products in that order.

9. Intellectual Property

• All content on oneled.co.uk, including images, graphics, logos, and product descriptions, is the property of One LED. You may not reproduce, distribute, or exploit this content for commercial purposes without our express written consent.

10. Data Protection and Privacy

• We handle your personal data in accordance with the UK GDPR and our Privacy Policy, available on our website. We use your information solely to process orders and improve our service.

11. Governing Law

• These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

• We reserve the right to update these terms at any time. Your continued use of the website following any changes signifies your acceptance of the new terms.

Need Help?
If you have any questions regarding these Terms and Conditions, please contact our team at 01274 449 125 or email info@oneled.co.uk.