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Returns & Refunds
We want you to be completely satisfied with your purchase
At One LED, we want you to be completely satisfied with your purchase. This page explains how to request a return or refund and what information we need to process your request as quickly as possible.
Eligibility for Returns
- Items must be returned within a specified time period from delivery
- Products must be unused and in original packaging unless faulty
- Custom-made or cut-to-length products may be non-returnable
- Proof of purchase is required
Your statutory rights are not affected.
Faulty or Incorrect Items
Faulty, damaged, or incorrect items should be reported as soon as possible upon receipt.
- Contact us immediately with your order number
- Supporting images may be requested to assess the issue
- We aim to resolve faulty item claims within 24-48 hours
Request a Return or Refund
Complete the form below to submit your return request. We’ll review it and contact you with next steps.
Return Address Information
Return instructions and address details will be provided once your request has been reviewed and approved. Please do not return items without prior authorization.