Privacy Policy

Privacy Policy for One LED

Last Updated: May 22, 2024

1. Introduction

At One LED (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, process, and protect your personal information when you visit our website (oneled.co.uk) or purchase our LED lighting products. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide our services and improve your shopping experience. This includes:

• Identity Data: Your name, billing address, delivery address, and contact details (email address and telephone number).
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
• Technical Data: Your IP address, browser type and version, time zone setting, and operating system when you browse our site.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Data

We will only use your personal data when the law allows us to. We use your data for the following purposes:

• To process and deliver your order: Managing payments, shipping, and returns.
• Customer Support: Responding to your enquiries via email or phone.
• Legal Obligations: Complying with tax laws and accounting requirements.
• Marketing: With your explicit consent, we may send you newsletters or promotional offers regarding our LED products.

4. Payment Processing

We do not store your full credit or debit card details on our servers. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways (such as PayPal or Stripe). These providers handle your financial data according to their own privacy policies.

5. Marketing Communications

If you have purchased from us or subscribed to our newsletter, we may send you information about new product ranges (such as COB LEDs or neon strips). You can opt-out at any time by clicking the “unsubscribe” link in any email or by contacting us at info@oneled.co.uk.

6. Sharing Your Data

We do not sell your personal data. We only share data with third parties when necessary:

• Service Providers: Delivery companies (e.g., Royal Mail, DPD) to fulfill your orders.
• Professional Advisers: Including lawyers, bankers, and insurers who provide consultancy or accounting services.
• Legal Requirements: To comply with law enforcement or regulatory authorities if legally required to do so.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We restrict access to your personal data to those employees and third parties who have a business need to know.

8. Cookies

Our website uses “cookies” to enhance your user experience. Cookies are small text files placed on your device to help us track website usage and improve site functionality. You can set your browser to refuse all or some browser cookies, but this may affect your ability to access certain parts of our website.

9. Your Legal Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction of the personal data we hold about you.
• Request erasure of your personal data (the “right to be forgotten”).
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data to another party.

To exercise any of these rights, please contact us using the details below.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

11. Contact Details

If you have any questions about this privacy policy or wish to exercise your legal rights, please contact our Data Protection representative:

One LED
12 New John Street
Bradford, BD1 2QY
United Kingdom

Phone: 01274 449 125
Email: info@oneled.co.uk

If you are unhappy with how we collect and use your data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).