Knowledge Base
Frequently AskedQuestions
Find answers to common questions about our LED products, installation, and ordering process.
LED Strip Lights
4 questions
For most domestic and commercial applications, we recommend 24V LED strips. They allow for longer runs without voltage drop and are generally more efficient. 12V strips are suitable for shorter runs and automotive applications.
The LED density depends on your application. For accent lighting and indirect illumination, 60 LEDs/m is usually sufficient. For task lighting or applications requiring high brightness, consider 120 or 240 LEDs/m. For dot-free lighting, COB strips with 480-840 LEDs/m are ideal.
Yes, our LED strips can be cut at marked intervals along the strip. The cutting points vary by product - typically every 25mm, 50mm, or 100mm. Always cut at the designated points to avoid damaging the strip.
2700K (Very Warm White) creates a cosy, ambient feel. 3000K (Warm White) is popular for residential spaces. 4000K (Natural White) is ideal for kitchens and workspaces. 6500K (Cool White) provides bright, clinical illumination for commercial settings.
Installation
4 questions
Yes, LED strips require a constant voltage driver (power supply) to convert mains voltage to the appropriate DC voltage (12V or 24V). The driver wattage should be at least 20% higher than the total wattage of your LED strips.
Multiply the wattage per metre of your strip by the total length in metres. For example, a 5m run of 14.4W/m strip requires 72W minimum. Add 20% headroom, so a 100W driver would be ideal.
Yes, but you must use appropriately rated products. IP20 strips are for indoor use only. IP65 strips are splash-proof. IP67 can be submerged briefly. IP68 is fully waterproof for permanent submersion. Drivers must also be rated for outdoor use.
While not essential, aluminium profiles are recommended as they: dissipate heat to extend LED lifespan, protect the strip from damage, provide a neat finished appearance, and diffuse the light for a smoother look. They're especially important for higher wattage strips.
Technical
4 questions
CRI (Colour Rendering Index) measures how accurately a light source reveals colours compared to natural light. A CRI of 90+ is considered excellent and is important for retail displays, art galleries, and anywhere colour accuracy matters.
SMD (Surface Mounted Device) LEDs are individual diodes mounted on the strip, creating visible dots of light. COB (Chip on Board) LEDs are embedded directly into the substrate, creating a continuous, dot-free line of light for a more uniform appearance.
Yes, most of our LED strips are dimmable when used with compatible controllers and drivers. Single colour strips require a dimmer controller. RGB/RGBW strips can be dimmed and colour-changed using appropriate RGB controllers.
Maximum run length depends on the strip specification. Typically, 12V strips can run 5m from a single power connection. 24V strips can run up to 10m. For longer runs, power should be injected at multiple points to prevent voltage drop and dimming.
Ordering & Delivery
4 questions
We offer next-day delivery on orders placed before 2pm. Standard delivery is 2-3 working days. Free delivery is available on orders over ยฃ50. Trade account holders receive priority dispatch.
Yes, we offer exclusive trade pricing for approved businesses. Apply for a trade account to access discounted pricing, credit terms, and dedicated account support.
Please see our Returns & Refunds policy for eligibility, time limits and return authorisation. Contact our team before sending items back.
Yes, we offer custom quotations for larger projects. Send us your requirements including strip type, length, and any accessories needed, and we'll provide a comprehensive quote with trade pricing where applicable.
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